The Behaviour Shift

Thought-leadership and insights about your people

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In today’s fast-paced work environment, it’s easy to overlook the power of simple conversations. Yet, these interactions are the foundation of team engagement and organisational success. In my latest LinkedIn article, Conversations: The Building Blocks of Engagement, I explore how meaningful dialogue can transform your workplace.

We’ve all been there—wondering why we feel disconnected from our team, or questioning our influence as leaders. The truth is, engagement doesn’t happen by accident. It’s cultivated through regular, positive interactions that build trust and rapport. In a time when over half of the global workforce is considering a job change, the importance of these conversations cannot be overstated.

One outdated method many of us have encountered is the “feedback sandwich,” where positive comments are used to cushion the blow of criticism. However, this approach often feels inauthentic. Instead, research shows that focusing on employees’ strengths and providing genuine, positive feedback leads to higher engagement, lower turnover, and even greater profitability.

Positive feedback is like adding coins to a piggy bank—it builds up a reserve of goodwill that can soften the impact of difficult conversations when they’re needed. Regular praise fosters resilience, broadens awareness, and boosts team morale. But feedback shouldn’t be reserved for annual reviews or crisis moments; it should be a continuous, constructive part of your leadership approach.

Real-world examples from my leadership coaching sessions highlight how leaders can implement these principles. Start by fostering improvement through regular catch-ups, continue recognising contributions with sincere appreciation, and stop allowing poor performance to slide. Use a structured approach, such as the “Start, Stop, Continue” framework, to ensure your feedback is actionable and effective.

Creating a culture of feedback doesn’t have to be complex. Simple gestures, like handwritten notes or public acknowledgements, can make a significant impact. Equally important is how we handle challenging feedback—being specific, timely, and maintaining a safe environment for open dialogue.

As leaders, we must remember that every conversation matters. Whether it’s a quick word of praise or a difficult discussion about performance, these interactions shape the culture of our organisations. Don’t let the opportunities to connect and engage pass you by. Start with a simple “I appreciate you” and watch how it transforms your team’s engagement and productivity.

For more insights on building engagement through conversations, read the full newsletter on LinkedIn.

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